Refund & Returns

Refund Policy

Understanding our refund terms and conditions for services provided by Grow Money Capital Private Limited.

Transparent and fair refund practices

Our Commitment to You

We strive to ensure that the services you avail of through our website are to your full satisfaction, and are the best in the Industry at extremely reasonable and affordable interest rates.

We would like to thank you and appreciate your service purchase with us on our Website www.eclearleasing.com our Company Grow Money Capital Private Limited (hereinafter referred to as "Cashvia").

Important Notice

Kindly read this policy and the Cashvia terms and conditions thoroughly as they will give you necessary information and guidelines about your rights and obligations as our customer, with honor to any service we provide to you.

Service Excellence

We execute every effort to give the service to you as per the specifications and timelines specified against each service or product bought by you from Cashvia.

However, due to any cause, if we are unable to provide to you the service or product you purchased from us, then you shall be entitled to a refund which will be subject to the following circumstances:

Refund Eligibility

General Refund Policy

Amount once paid through the payment gateway shall not be refunded other than in specific circumstances outlined below.

Eligible for Refund:

Multiple times debiting of Customer's Card/Bank Account due to technical error
Customer's account being debited with excess amount in a single transaction due to technical error
Clear, visible need with the service availed from Cashvia

Note: In cases of technical errors, excess amount excluding Payment Gateway charges would be refunded to the Customer. If customer wishes to seek refund, the amount will be refunded net after deduction of Payment Gateway charges or any other charges.

Non-Refundable Charges

Important: Non-Refundable Items

The following charges are non-refundable and would not be waived/refunded in case of loan cancellation:

Processing Fee
Stamp duty
Documentation charges
Other administrative charges

In case the loan application is rejected, Cashvia will not refund loan application fee or processing fees.

How to Request a Refund

Step-by-Step Process:

Submit Application

Make an application for refund along with the transaction number and original payment receipt.

Send to Email

Send the application in prescribed format to:

support@growmoneycapital.com

Processing Timeline

Processing: Applications are processed manually and verified for validity.

Refund Timeline: If claim is found valid, excess amount will be refunded through electronic mode within 21 calendar working days.

Bank Processing: It will take 3-21 days for money to show in your bank account depending on your bank’s policy.

Confirmation: Confirmation sent to the mailing address given in online registration form.

Company Limitations

No Liability Circumstances

Company assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances:

Payment Issues

• Incomplete, inaccurate, invalid or delayed Payment Instructions
• Insufficient funds/limits in Payment Account
• Funds under encumbrance or charge

External Factors

• Bank or payment aggregator refuses/delays payment
• Natural disasters, strikes, power failure
• System failures or technical breakdowns

In case the payment is not effected for any reason, you will be intimated about the failed payment by email.

Final Authority

Binding Decision

The decision of Cashvia shall be binding on the customer/borrower.